85%
Of front-desk time reallocated to direct resident care
200+
Staff hours recovered within 6 weeks of deployment
6 wks
From go-live to measurable, documented operational impact
OneCare Modules Deployed
The Challenge
Manual visitor registration pulling care staff away from residents
Across its nursing homes, Orange Valley managed a constant stream of family visits, contractor appointments, and ad-hoc visitors using paper-based registration. Staff at the front desk spent significant time on manual data entry — recording visitor details, cross-referencing resident lists, and logging appointment slots by hand.
Beyond the time cost, the paper trail created compliance risk. Visitor records were incomplete, inconsistently maintained, and difficult to retrieve for audit purposes. As visit volumes grew, the manual system became a bottleneck — pulling care staff away from residents to handle reception duties.
The Solution
A self-service visitor system that removed the manual work entirely
WerkDone deployed its Visitor Management System across Orange Valley's facilities, replacing the paper register with a digital appointment portal. Visitors could book slots in advance online; on arrival, check-in was handled without staff intervention. The system captured all required visitor data automatically and maintained a real-time log accessible to the duty team.
The Access & Security module integrated visitor records with resident care schedules, flagging unscheduled visits and maintaining PDPA-compliant audit trails. Front desk staff — previously occupied with manual registration — were redeployed to direct care roles. Within six weeks, the impact was documented: 200+ staff hours recovered, and 85% of front-desk time returned to residents.
"The difference was immediate. Staff who used to spend their mornings on the register were back on the floor with residents. That's exactly what we needed."
[Name, Title to confirm with Orange Valley] · Orange Valley Nursing Homes
See how OneCare fits your organisation
Every deployment starts with understanding your operations. Book a discovery call and we'll walk through the modules that fit.