Engagement & Outreach
Digital engagement tools purpose-built for Social Service Agencies, Voluntary Welfare Organisations, and senior care programmes in Singapore.
Complete visibility over volunteer operations
Engagement status, volunteering hours, session schedules, and onboarding pipeline — all on one dashboard with a full CRM underneath.
Multi-channel engagement
Mobile web apps, SMS, email, and surveys in one connected platform. Reach beneficiaries, families, volunteers, and donors through the right channel — no app store download required.
Built for VWOs and SSAs
Structured around Singapore Voluntary Welfare Organisations and Social Service Agencies — subsidy tracking, funder reporting, and PDPA compliance included.
Four modules
Each module, in detail
Click on any module to see its details.
Your complete view of volunteer operations
One dashboard for engagement status, volunteering hours, session schedules, and onboarding pipeline — with a full CRM for every volunteer, donor, and programme participant underneath.
- Live dashboard: engagement funnel, hours logged, upcoming sessions
- Full volunteer CRM with profiles, skill tags, and assignment history
- Donation tracking with automated tax receipts
A digital front door for beneficiaries and families
White-labelled mobile web apps — programme calendars, transport booking, daily updates, and two-way messaging. No app store download required.
- Families notified automatically on attendance and updates
- In-app messaging replaces untracked phone calls
- Reduces family enquiry calls by up to 60%
Reach every stakeholder through the right channel
Segmented bulk SMS, email, and in-app push — to volunteers, donors, families, or beneficiaries from a single interface.
Your complete view of volunteer operations
A consolidated operations dashboard with a full CRM underneath — engagement pipeline, volunteering hours, session schedules, and individual profiles in one place.
Key capabilities
- Operations dashboard: engagement funnel, hours, sessions at a glance
- Volunteer CRM with profiles, skill tags, and assignment history
- Onboarding pipeline from application through to active status
- Volunteering hours tracked by individual and organisation
- Session and event scheduling with attendance tracking
- Donor giving history and automated tax receipts
- PDPA consent captured and stored at source
- Volunteer hours exportable for funder reports
Impact
Integrations
A digital front door for beneficiaries and families
White-labelled mobile web apps for beneficiaries and families — programme calendars, transport, updates, and two-way messaging. No download required.
Key capabilities
- White-labelled mobile web app per organisation or programme
- Programme calendars visible to families in real time
- Transport booking and confirmation
- Daily activity updates with photo sharing
- Two-way messaging between families and care staff
- Browser push notifications replace paper notices
- Configurable per programme without IT involvement
- Works on any device — no app store download needed
Impact
Integrations
Reach every stakeholder through the right channel
Segmented bulk communications — SMS, email, and in-app push — managed from a single calendar view.
Key capabilities
- Bulk SMS, email, and push from one interface
- Segment by role, programme, location, or custom tag
- Message templates with approval workflows
- Full send log for audit and compliance
- Scheduled and recurring message automation
- Multi-branch sending with one filter
- Replaces fragmented WhatsApp and email threads
Impact
Integrations
Listen to clients, volunteers, and families — systematically
Configurable surveys via SMS, email, or in-app — with response tracking, reminders, and aggregated dashboards.
Walk through the engagement & outreach suite with our team, tailored to your organisation.
Book a demo →Listen to clients, volunteers, and families — systematically
Configurable surveys distributed via SMS, email, or in-app — linked back to individual records for longitudinal insight.
Key capabilities
- Configurable survey builder with multiple question types
- Distribution via SMS, email, or in-app push
- Response tracking with automated reminders
- Results linked to client or volunteer records
- Quarter-on-quarter trend analysis dashboards
- Export-ready reports for funder submissions
Impact
Integrations
01Volunteer & Donor
One dashboard for engagement status, volunteering hours, session schedules, and onboarding pipeline — with a full CRM for every volunteer, donor, and programme participant underneath.
Key capabilities
- Operations dashboard: engagement funnel, hours, sessions at a glance
- Volunteer CRM with profiles, skill tags, and assignment history
- Onboarding pipeline from application through to active status
- Volunteering hours tracked by individual and organisation
- Session and event scheduling with attendance tracking
- Donor giving history and automated tax receipts
- PDPA consent captured and stored at source
- Volunteer hours exportable for funder reports
Impact
Integrations
02Engagement Apps
White-labelled mobile web apps — programme calendars, transport booking, daily updates, and two-way messaging. No app store download required.
Key capabilities
- White-labelled mobile web app per organisation or programme
- Programme calendars visible to families in real time
- Transport booking and confirmation
- Daily activity updates with photo sharing
- Two-way messaging between families and care staff
- Browser push notifications replace paper notices
- Configurable per programme without IT involvement
- Works on any device — no app store download needed
Impact
Integrations
03Communications
Segmented bulk SMS, email, and in-app push — to volunteers, donors, families, or beneficiaries from a single interface.
Key capabilities
- Bulk SMS, email, and push from one interface
- Segment by role, programme, location, or custom tag
- Message templates with approval workflows
- Full send log for audit and compliance
- Scheduled and recurring message automation
- Multi-branch sending with one filter
- Replaces fragmented WhatsApp and email threads
Impact
Integrations
04Surveys & Feedback
Configurable surveys via SMS, email, or in-app — with response tracking, reminders, and aggregated dashboards.
Key capabilities
- Configurable survey builder with multiple question types
- Distribution via SMS, email, or in-app push
- Response tracking with automated reminders
- Results linked to client or volunteer records
- Quarter-on-quarter trend analysis dashboards
- Export-ready reports for funder submissions
Impact
Integrations
Walk through the engagement & outreach suite with our team, tailored to your organisation.
Book a demo →How it fits together
One people database. Every touchpoint.
Volunteer & Donor Management is the people backbone. Engagement Apps surfaces that data to beneficiaries and families. Communications uses those records to send the right message to the right segment. Surveys & Feedback closes the loop — responses link back to the individual record for longitudinal insight.
See how much coordination time Engagement & Outreach saves your team.
Enter your volunteer count and current processes. Get a personalised estimate in 2 minutes.
See how Engagement & Outreach works in your organisation
Book a discovery call to walk through how each module fits your volunteer and community programmes.
Customer stories
Engagement & Outreach in the field
How SSAs and VWOs run volunteers, donors, and family engagement on OneCare.
Also explore
The other two pillars of the OneCare Suite.