Every visit and client
coordinated and on record

Caregivers use OneCare's mobile interface to document care activities at point of care — vitals, wound progress, medication reconciliation, and notes. GPS-verified check-in and check-out replace paper timesheets, and all entries are timestamped and linked to the client record in real time.

OneCare auto-calculates AIC eligibility from visit records, applying the correct ILTC subsidy tier based on each client's Household Means Test (HHMT) band. When a client's HHMT band changes, billing rates update automatically. Discrepancy alerts flag issues before submission, reducing rejected claims.

Yes. The system provides real-time visibility into visit status — who has checked in, who is in transit, and which visits are overdue. Missed visit alerts are sent automatically to the coordinator, and GPS data is logged for audit and operational review.

The mobile interface is designed for field conditions. Core documentation functions are available offline and sync automatically when connectivity is restored. Visit data is timestamped at the point of capture, not at the point of sync, so records remain accurate even in low-coverage areas.

Wound progress is tracked visit-to-visit with photo documentation, measurement logging, and treatment notes. Caregivers and coordinators can view the full wound timeline for any client, making it easier to assess healing progress and adjust care plans without relying on verbal handoffs.

Yes. After each visit, designated family members receive a care update via the NOK Gateway. The update summarises what was done, any observations, and next visit details. Families can acknowledge or respond on their own schedule — no app install required, works on any device.