Taming the CNY Rush – How a VMS can save the Holiday Season
As the Dragon Year dawns and festivities come alive, so do the whirlwind crowds of visitors. Can businesses avoid spiraling into chaos?
Sarah
9 Feb 2024
3 min
As the Year of the Dragon dawns, festivities are in full swing. But a familiar challenge awaits: the whirlwind of visitors descending upon our businesses. As hospital lobbies fill with visiting relatives and retail floors pulse with festive chatter and tunes, merriment can quickly morph into the perfect storm of queues, security concerns, and disgruntled guests. If left unchecked, festive fatigue can utterly ruin the season for both staff and visitors...
The Holiday Effect
The Holiday Effect is widespread and affects almost every industry. It describes a phenomenon where public places, healthcare facilities, and even religious spaces experience nightmarish chaos during the holidays. It has been attributed to the influx of visitors coupled with manpower shortage due to employees taking leave.
With many colleagues absent over the holidays, remaining staff are faced with heightened challenges as the facility operates at or beyond capacity. The Holiday Effect can overwhelm even the most organised spaces, and compromises the safety and satisfaction of visitors. But amidst the hustle and bustle, a powerful partner emerges: the Visitor Management System.
Leave it to the machines
Let's be honest: the VMS does not claim to be a cure-all. But it does allow us to focus on the most critical business functions. Imagine working the front desk of a senior care facility during the holiday season. Relatives are growing frustrated as they wait to sign in. You scramble to print forms and prepare security permits, hassled from time to time by visitors asking for directions. The fatigue sets in, and it is a struggle to maintain a pleasant smile in greeting. This triggers a catastrophic chain reaction of disgruntled visitors complaining that you've "ruined the festivities for them". To make matters worse, this is all happening on arrival - you'll have to see them again on their way out.
Connection is the cornerstone of a good welcome. Don't let paperwork get in the way of quality service - leave that to the Visitor Management System. Designed with a simple philosophy: automate the mundane and free up time for what truly matters. The is a silent partner that tirelessly screens visitors and processes check-ins, eliminating tedious paperwork and wait times. The best part? It never goes on leave!
Overkill?
You might be thinking: A fully automated system that can handle peak holiday loads sounds great, but holidays only happen a few times throughout the year. Do we really need such a comprehensive system for daily use?
But it isn't about installing the most overpowered software in the market. It's about having a VMS that is flexible in its coverage. One that reliably serves your organisation's daily needs, but just easily accommodates the peaks without additional costs, manpower, or excessive management.
A flexible VMS is an agile one. Be it holidays, public health guidelines, new visitor management protocol, it is quick to adapt and ready to grow with your organisation. As we approach the roaring welcome of the Dragon Year, remember that a good VMS is not just about surviving peak periods. It's about thriving sustainably with a system that scales to business needs, not just visitor count!