Ren Ci Community Hospital is elevating community care with a digital Visitor Management System. By automating reception, check-in, and queue management, staff can focus on providing quality service for patients and the loved ones visiting them.

Ren Ci, established in 1994, is a healthcare institution that provides compassionate care for patients and seniors in Singapore. Since beginning in the Chronic Disease Unit, Ren Ci’s facilities have grown to serve over 2000 patients annually. Ren Ci Community Hospital presently offers affordable medical, nursing, and rehabilitative services to support patients including underprivileged communities and the elderly.

Key Challenges

During the COVID-19 pandemic, Ren Ci Community Hospital grappled with significant challenges in managing visitors amidst constantly changing public health guidelines. Healthcare facilities that provide a vital service to the community, such as Ren Ci Community Hospital, never lack patients or visitors. Tremendous effort was required to organise and maintain the facility while ensuring that operations complied with public health guidelines. At the time, the growing prevalence of cybercrime in the Singapore healthcare industry was also of striking concern.

Ren Ci Community Hospital chose to team up with WerkDone for a solution to these ongoing issues. On closer inspection, the hospital’s troubles could be attributed to specific traits of their visitor management process.Firstly, a lot of their visitor management involved handling manual paperwork. Paper-based systems are tedious to maintain and inflexible, making it extremely troublesome to adapt operations whenever public health guidelines changed. Such systems also carry a higher risk of human error and mishandling of sensitive health data.

But the prospect of digitalising an entire hospital visitor management process was daunting, give the number of healthcare facilities that had recently fallen victim to data breaches.